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Welcome to Velor House. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products.
By accessing this website and/or purchasing our products, you agree to accept these terms in full. Do not continue to use Velor House if you do not agree to all of the terms and conditions stated on this page.
In these terms, words referring to “we,” “us,” or “our” represent the business entity of Velor House, while “you,” “your,” or “customer” refers to the user of our platform. By utilizing this e-commerce storefront, you represent that you are at least the age of majority in your state or province of residence. If you choose to create a user account on our platform, you are solely responsible for maintaining the absolute confidentiality of your login credentials and password, and you agree to accept responsibility for all actions that occur under your registered profile.
We make every effort to display the colors, descriptions, and pricing of our signature perfume oils including Amirah, Roselle, Obsidion, and Legacy as accurately as possible. However, we do not warrant that product descriptions or other media content are entirely error-free, complete, or updated in real-time. All prices listed on our platform are subject to change without prior notice. We reserve the absolute right to limit product sales to any person, geographic region, or jurisdiction on a case-by-case basis, and we may modify or discontinue any fragrance at our sole discretion.
When you place an order with Velor House, you agree that all billing, shipping, and personal details provided are accurate, current, and complete. We reserve the right to refuse, limit, or cancel any order placed with us. This may occur due to limited stock availability, inaccuracies in pricing details, or patterns that suggest potential fraudulent activity. If we make a change to or cancel an order, we will attempt to notify you using the contact details provided at the time the order was placed.
Due to the strict hygiene and cosmetic nature of our skin-friendly, alcohol-free formulations, items cannot be returned or exchanged once opened or used. Returns or store credits are exclusively reserved for items that arrive damaged, defective, or incorrect. If your product is compromised during transit despite our protective packaging, please reach out to our customer support team within the designated return window with photographic proof so that we may arrange a suitable replacement.
Unless explicitly stated otherwise, Velor House owns the comprehensive intellectual property rights for all material, assets, and creative copy found on this website. This includes, but is not limited to, our product names, custom descriptions, brand logos, graphical layouts, website text, and our core slogan, “Unearth Your Raw Distinction.” You may not reproduce, duplicate, copy, sell, or redistribute any content from this platform for commercial purposes without our express written consent.
Velor House cannot be held liable for individual skin reactions, irritation, or allergies. While our concentrated perfume oils are mindfully designed as alcohol-free and skin-friendly formulations, we highly recommend patch-testing any fragrance oil on a small area of skin before applying it fully.
Furthermore, we do not guarantee that your use of our digital service will be uninterrupted, timely, secure, or entirely error-free. In no event shall Velor House, our directors, employees, or partners be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind resulting from your use of our platform or products.
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